UK Deliveries

Carlson Clothing is delighted to offer complimentary standard delivery for all purchases over £70, typically arriving within 3-7 working days. Each order is dispatched through Evri, and customers will be updated with a tracking number once their order is on its way.

Accuracy in providing your shipping address is crucial, as we ensure delivery to the submitted address. For UK customers, delivery is expected within 2-5 days, and a signature is required upon receipt for secure delivery.

For those not entirely pleased with their purchase, Carlson Clothing provides straightforward returns and exchanges. Detailed instructions for returns can be found in our returns policy.

Enjoy our collection at Carlson Clothing with the added benefit of free standard delivery on orders surpassing £70, all reliably shipped via Evri.

International Deliveries

International shipping costs are conveniently calculated at checkout, thanks to our delivery partner Evri, ensuring a seamless international shopping experience.

Returns and Warranty

In the event of receiving a damaged or incorrect item, please reach out to us within 14 days to address the issue promptly.

We prioritise customer satisfaction and urge you to contact us with any concerns so we can swiftly address them. If there’s a mistake with your order, we’re here to help.

Before shipment, our team thoroughly inspects all items. We also recommend reviewing the size guides available on our product pages to confirm your fit.

Should you find any dissatisfaction with an item, please initiate a return through your account or get in touch for support.

14-Day Returns Warranty

For defective, damaged, or incorrect items, submit a return request via your account within 14 days of receipt. Our customer service team is here to assist with the process.

Customer's Responsibility

Unwanted Item: Should you change your mind about an item, a return request can be submitted within 14 days for a product cost refund, excluding shipping fees.

Incorrect Order (Size of Item): For incorrect size or product orders, you can return the item. Shipping fees for exchanges, both ways, fall on the customer. Refunds will cover the original product price, and all shipping fees are non-refundable.

Additional Notes about Returns and Warranty

Our support team must approve all returns. Items should be returned in their original condition, with tags intact, and must be unworn and unwashed. Only the product price is refundable for discounted items unless a wrong item was received.

Return Time Frame

Upon receiving your return, processing will take up to 14 business days, with the refund expected to take up to an additional 7 days to be credited to your payment method.

New Countries We Now Sell To

• Australia
• USA
• Canada
• France
• Germany
• Japan
• Ireland
• Italy
• Belgium
• New Zealand
• Czech Republic
• Spain
• Netherlands
• Switzerland
• Austria

Carlson Clothing - Klarna Payment Options

How it Works

Shop now. Pay later with Klarna. We're thrilled to offer you flexible payment methods in partnership with Klarna at checkout.

Here's how it unfolds:

1. Select your favorite Carlson Clothing products and choose Klarna as your payment method during checkout.
2. Provide your details to see if you're instantly approved for the credit.
3. Klarna will reach out to you with a confirmation and payment reminders. All your orders and payments can be managed through the Klarna system.

Payments Information

Pay in 30 days

• Try on your Carlson Clothing purchases comfortably at home and only pay for what you keep. There’s no interest, no fees when paid on time, and you have 30 days to settle your bill.
• Finalize your payment after purchase without additional costs.
• Directly report returns and pay only for the items you retain.
• Delayed payment may influence your future Klarna usage.

Pay in 3

• Split your Carlson Clothing purchases into three equal, interest-free instalments. Your first payment occurs at purchase, with the rest scheduled every 30 days.
• A contemporary alternative to traditional credit cards.
• Shop now with the freedom of no interest instalments.

About Klarna

• Pay online or in the app: Stay on top of your purchases and complete payments with Klarna online or via the app.
• Security: Shopping with Klarna means you're protected by Klarna’s Buyer Protection policy. Your personal details are safe, shielding you from unauthorized purchases.
• Customer Service: Klarna’s support is ready to assist with any inquiries.
• Experience: Klarna's goal is to craft the most seamless shopping experience. Their smooth checkout options afford you the leisure and control to enjoy your purchases without the stress.
• Over 150 million shoppers are already using Klarna.
• In partnership with over 450,000 retailers globally.
• A trusted European bank powering online checkouts for more than a decade.

FAQ about Klarna

All your Klarna questions are answered. For any further queries about using Klarna at Carlson Clothing, our customer service is ready to assist.

Disclosure

Using Klarna's Pay in 3 and Pay in 30 days options allows you the flexibility to spread costs without interest or fees when paid on time. However, borrowing beyond your means or late payments can negatively affect your financial status and credit availability. These are unregulated credit agreements available to UK residents over 18 years of age, subject to status. Terms and conditions and late fees apply.