UK DELIVERIES:
Carlson Clothing is delighted to offer complimentary standard delivery for all purchases over £70, typically arriving within 3-7 working days. Each order is dispatched through Royal Mail and customers will be updated with a tracking number once their order is on its way.
Accuracy in providing your shipping address is crucial, as we ensure delivery to the submitted address. For UK customers, delivery is expected within 2-5 days, and a signature is required upon receipt for secure delivery.
For those not entirely pleased with their purchase, Carlson Clothing provides straightforward returns and exchanges. Detailed instructions for returns can be found in our returns policy.
Enjoy our collection at Carlson Clothing with the added benefit of free standard delivery on orders surpassing £70, all reliably shipped via Royal Mail.
International Deliveries:
International shipping costs are conveniently calculated at checkout, thanks to our delivery partners Royal Mail and Evri, ensuring a seamless international shopping experience.
Returns and Warranty:
In the event of receiving a damaged or incorrect item, please reach out to us within 14 days to address the issue promptly.
We prioritize customer satisfaction and urge you to contact us with any concerns so we can swiftly address them. If there’s a mistake with your order, we’re here to help.
Before shipment, our team thoroughly inspects all items. We also recommend reviewing the size guides available on our product pages to confirm your fit.
Should you find any dissatisfaction with an item, please initiate a return through your account or get in touch for support.
14-Day Returns Warranty:
For defective, damaged, or incorrect items, submit a return request via your account within 14 days of receipt. Our customer service team is here to assist with the process.
Customer's Responsibility:
Unwanted Item: Should you change your mind about an item, a return request can be submitted within 14 days for a product cost refund, excluding shipping fees.
Incorrect Order (Size of Item): For incorrect size or product orders, you can return the item. Shipping fees for exchanges, both ways, fall on the customer. Refunds will cover the original product price, and all shipping fees are non-refundable.
Additional Notes about Returns and Warranty:
Our support team must approve all returns. Items should be returned in their original condition, with tags intact, and must be unworn and unwashed. Only the product price is refundable for discounted items unless a wrong item was received.
Return Time Frame:
Upon receiving your return, processing will take up to 14 business days, with the refund expected to take up to an additional 7 days to be credited to your payment method.
Mark (verified owner) –
The quality of the clothing is unmatched. Carlson Clothing sets the bar high.
Richard (verified owner) –
This product is worth every penny and more! I can’t recommend Carlson Clothing enough.